How much will the smart meter cost me?

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For the vast majority of customers we're able to install a smart meter at no additional cost. In most cases, your old meter can be exchanged for a smart meter without much fuss.
 
But for 5% - 10% of customers there may be some additional works required to create a safe environment for the meter install to take place.
 
You won't be obligated to proceed with, or pay for, any additional works if they're required. But we're not able to cover the costs of creating a safe environment for your smart meter install to take place. (We'll still be able to pass through wholesale prices if you choose to remain on a basic or interval meter - you can read a bit more about this here).
 
Here are some common factors that can make your smart meter install more complex, and increase the likelihood that additional works will be required. If you think any of these factors may apply in your case, please give us a heads up when we schedule your smart meter install.

  • No switch to isolate the meter. This is most commonly needed for older blocks of units, apartments, or townhouses, where multiple electricity meters sometimes share the same power supply. An optional isolation procedure (at additional cost) may be required for the electrician to safely install the new meter without cutting power to other homes.
  • Not enough space to fit the smart meter in the meter box (they're a bit bigger than basic and interval meters).
  • Exposed or unsafe wiring.
  • Asbestos in or around the meter box.

We'll send a meter installer to your property to attempt to install a smart meter. If the attempt fails (usually for one of the above reasons), we'll let you know as soon as we can.

We'll explain any additional works that are required, and their cost. In cases where we can organise these works with your go-ahead, we'll pass them through at cost the cost to us, with no markup. You'll always have the option not to proceed and to remain on a basic meter or interval meter if you choose, and will continue to receive Amber's typical wholesale rates.

 
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