What happens when I sign up for a property I am moving in to?

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If you are a brand new customer and also moving in to your house, the process is quite different than if you were switching to Amber from another retailer.*

Note that we consider you to be "moving in" only if there is no current retailer providing electricity at the property. That means, if you are moving in to a house with housemates or family that already have a provider sorted, then we would not consider this a move-in, in which case you can sign up through the regular onboarding process.

On the other side of that coin, if you have already moved in to your new place, but do not have a current electricity retailer - then we would consider this a move-in. If this is you, then you have either been camping in your own home until this point, or the power has been left on by the old occupiers (this can happen if the old tenants/owners haven't disconnected their electricity yet). 

In any case, if you are considered "moving in", then we need to know about it so that we can set up electricity in your new place. On the sign up page, you will have the option to click "yes" when it asks you if you are moving in to the property. You can then provide us the date that you would like electricity connected at your new house. It is best to give us at least 3 business days notice to make sure we can process everything in time for your move. Connections can happen any time from 9am-5pm on business days, so it is a good idea to choose the business day before you move so you can guarantee there will be lights-on when you arrive. 

Once you have signed up, we will immediately raise a connection request for your new home on your preferred date. You will not need to wait for the 10 day cooling-off period like you would for a regular transfer. If the power is not on by the time you arrive, please immediately contact us so that we can resolve this issue - you don't have to live in the dark!

*If you have just built your house, or are moving in to a brand-new building, Amber will not be able to establish a brand-new electricity connection. This needs to be done by a tier-1 retailer, you can then switch across to us once the electricity connection has been established.

If you are an existing Amber customer who is moving check out this article:

If you are moving in to a house with a basic meter, then we will install a smart meter for you. You can read about that here:

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