When will I be able to see my usage in the app?


If you already have a smart meter, you will be able to see your usage after we get a meter read, usually within 2 days after your cooling off period (which takes 10 business days). If you don't have a smart meter, we will need to install one for you, and that usually takes from 4-5 weeks from when you signed up. In the meantime, you will be able to check the live prices and the next 12 hours forecast.

Once your new smart meter is installed your usage should start appearing in the app within 72 hours.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.