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Using the Amber app

Learn how to make the most out of the Amber app and troubleshoot any issues

Settings

  • How do I change plan?
  • Can I access multiple accounts on the app?
  • My details are wrong, how can I change them?

Usage

  • Data error message on Usage page
  • Why can’t I see today’s usage?

Live prices

  • Do the prices in the Amber app include 100% Green Power?
  • Do the prices in the Amber app and on the website include GST?
  • How can you have over 100% renewables?
  • Why is my Live Price different to the AEMO price?
  • Why is my FiT different to the Live Price?
  • The price in my app is changing more often than every 30 minutes
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Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
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© Amber Electric Pty Ltd ABN 98 623 603 805
The retailer and provider of energy to customers of the Amber energy product is Energy Locals Pty Ltd ACN 606 408 879, a licensed electricity retailer (trading under business name Amber Electric Retail Services)