Using the Amber app

Settings

• How do I change plan?
• Can I access multiple accounts on the app?
• My details are wrong, how can I change them?

Usage

• Data error message on Usage page
• Why can’t I see today’s usage?
• My usage isn’t loading

Live prices

• Do the prices in the Amber app and on the website include GST?
• How can you have over 100% renewables?
• Why is my Live Price different to the AEMO price?
• Why is my FiT different to the Live Price?
• The price in my app is changing more often than every 30 minutes
• A meter is missing/ I’ve got an extra meter on the app

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Login

• I can’t reset my password
• I’m having trouble logging in